Cool Japan Gifts / Traditional Arts & Crafts - Online Shop Saiga > Shopping Guide

<Japanese Crafts Shopping Guide>

Cool Japan gifts online shop Saiga is a site which sells traditional crafts of Japan to many people. Japanese traditional crafts will soften your mind. And everyone will be pleased with a unique gift. How about Oriental artistic items for a special gift or wedding party gifts?

<How to buy ?>

Easy 3 steps.

• Step1: Put the item into the Shopping Cart.
• Step2: Enter your information necessary for shipment, and choose the method of payment.
• Step3: Make a payment.

• Please refer to International mail price list about countries which can be delivered and the shipping cost.

<Payment>

• Payment is sum total of goods prices and a shipping cost.
• Please make a payment in Japanese yen.
• Please refer to "Currency Converter", if the current exchange rate is needed.
• Please choose the payment method from the following.

1. PayPal  

2. Credit Card  

<Shipping>

• Your order will arrive in 3 to 7 days after shipment. However, delivery time might be required further by a custom inspection and a local handling situation.
• When you purchase two or more goods, it will be shipped together as soon as all your order articles can prepare.
• In a bulk order, we inform you a shipping day by E-mail. If they are for gifts, we need time to shipping.
• We reuse used corrugated paper etc. as much as possible for economy of resources and protection of environment and will pack your order.

1. Shipping out of Japan

2. Shipping in Japan

<Gift Wrapping>

• We accept a request of Gift Wrapping for gifts such as a Birthday, Father's Day, Wedding gift and Thank-you-for-coming gift, etc. The cost of a gift wrapping is 80 yen per goods. Please see Japanese Style Gifts Wrapping page for details.
• Gift wrapping may be opened in the customs of an airport. Please understand about this beforehand.

<Customer Support>

• You can confirm the status of your order.
• You can link to a payment page.
• You can Cancel your order before shipment (Except Shodo Special Order).

<Return / Exchange / Refund>

• If an item you ordered from Saiga does not meet your expectations, simply return it within 7 days of receiving it. The amount of money of the returned item is refunded. Shipping charges for the returned item are not refundable. And, a charge necessary for remittance will be deducted. *Special order of Shodo is not returnable. *In order to refund you, we need your PayPal account. If you do not have PayPal account, we will be not able to refund you.
• If you would like to exchange, please tell us the new item. Shipping charges for the returned item are not refundable. Shipping charges will be charged for the new item sent.
• In the following case, please tell us in details by E-mail immediately. We will exchange goods.
  • The goods different from your order arrived.
  • Your order was damaged. Importance: When you receive your package, please check whether there is trouble (damage, a bend, opened traces, etc ) in the package. If you find something troubles, please open it in the presence of a postal official, and check about damage and the loss status of your order. If your order has been damaged or lost, please suspend receiving of a package. And tell a postal official that there is trouble, and please send in a "Damage report" or a "Missing contents report" immediately. Then, please tell us.
• Please contact us beforehand when you return goods.

<Import duty>

• The system of Import duties varies from country to country. Please check it yourself.

<Basic information on dealings>

• Shop name: Cool Japan Gifts / Traditional Arts & Crafts - Online Shop Saiga
• Address: 2-20-47 Sugikubokita, Ebina-shi, Kanagawa, Japan, 243-0410
• E-mail: support@saiga-jp.com
• A charge required except goods: Shipping cost
• Order method: Shopping cart
• Payment method: PayPal, Credit Card(VISA, MasterCard, AMEX, Discover)
• Term of payment: Prepayment
• Date of delivery: It is usually shipped within 3 days after payment check. We inform if shipment needs 4 days or more in the case of stockout.
• Returned goods: Within 7 days after goods arrival.
• Returned-goods mailing cost: In cases where the goods which we sent to you differ from defective work or the goods of an order, our company pays (however, it restricts to unused goods).