Cool Japan Gifts / Traditional Arts & Crafts - Online Shop Saiga > Customer Support

You can investigate the status of your order.
Please input your order number and your e-mail address.

Order Number:
E-mail Address:
Status:



Explanation of Status

Status Details
Your payment has yet to be confirmed We received your order, but we have not confirmed your payment yet. (The status might be not updated soon after your payment.)
In preparation Your payment has been confirmed. We are making preparations for shipment of your order.
Finished shipment / Item No. xxxxxx Your order was shipped. You can track your order at Track&Trace Page.

(Tracking process in Track&Trace page)
* Shipping out of Japan: Push the "Item No search" button of International Mail (EMS) section. Enter your item number. And push the "Tracking starts" button.
* Shipping in Japan: Push the "Item No search" button of Parcel (Yu-Pack, EXPACK500) section. Enter your item number. And push the "Tracking starts" button.
Your order was canceled Your order was canceled before shipment. Or because your payment was not confirmed in 7 days after order, your order was canceled automatically.
Your order is not found Your order is not found. Please verify your order number and your E-mail address.


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