Cool Japan Gifts / Traditional Arts & Crafts - Online Shop Saiga > Customer Support
You can investigate the status of your order.
Please input your order number and your e-mail address.
Explanation of Status
|Your payment has yet to be confirmed||We received your order, but we have not confirmed your payment yet. (The status might be not updated soon after your payment.)|
|In preparation||Your payment has been confirmed. We are making preparations for shipment of your order.|
|Finished shipment / Item No. xxxxxx||Your order was shipped. You can track your order at Track&Trace Page.
(Tracking process in Track&Trace page)
* Shipping out of Japan: Push the "Item No search" button of International Mail (EMS) section. Enter your item number. And push the "Tracking starts" button.
* Shipping in Japan: Push the "Item No search" button of Parcel (Yu-Pack, EXPACK500) section. Enter your item number. And push the "Tracking starts" button.
|Your order was canceled||Your order was canceled before shipment. Or because your payment was not confirmed in 7 days after order, your order was canceled automatically.|
|Your order is not found||Your order is not found. Please verify your order number and your E-mail address.|